Since 1 November 2025, Calling Plan licenses on resource accounts no longer support on-behalf-of outbound PSTN calls, and those calls fail unless a funded pay-as-you-go license or Communications Credits are assigned.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-11-01
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Licensing > Outbound calls ... > Important; For Calling Plan customers who received MC1123835
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-calling-plan-ra-ended. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-calling-plan-ra-ended
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-calling-plan-ra-ended,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-calling-plan-ra-ended},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-calling-plan-ra-ended},
note = {Source note teams-auto-attendant-call-queue-setup-calling-plan-ra-ended, checked 2026-09-24}
}