Call queue agents must be Enterprise Voice enabled users, and agents who answer queue calls in the Teams app must be in TeamsOnly mode.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Call queue representatives
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-agents-ev-teamsonly. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-agents-ev-teamsonly
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-agents-ev-teamsonly,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-agents-ev-teamsonly},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-agents-ev-teamsonly},
note = {Source note teams-auto-attendant-call-queue-setup-agents-ev-teamsonly, checked 2026-09-24}
}