When the queue's resource account uses Direct Routing numbers, agents who conference or transfer calls also need an online voice routing policy (for transfer mode) and either an Audio Conferencing license or an online voice routing policy.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Call queue representatives, second paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-agents-dr-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-agents-dr-transfer
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-agents-dr-transfer,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-agents-dr-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-agents-dr-transfer},
note = {Source note teams-auto-attendant-call-queue-setup-agents-dr-transfer, checked 2026-09-24}
}