Because the channel-based interface is desktop-only and channel queues can take up to 24 hours to go live, users-and-groups membership is probably the better fit for agents who mainly answer on mobile or desk phones, and a channel the better fit for desktop teams that collaborate on calls.
inferred · Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Reference - Supported Configurations - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call Queue feature compatibility by device type > Channel Based Queues row and Note 12
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-agent-source-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-agent-source-inference
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-agent-source-inference,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-agent-source-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-agent-source-inference},
note = {Source note teams-auto-attendant-call-queue-setup-agent-source-inference, checked 2026-09-24}
}