When menu dial keys are assigned, Microsoft recommends setting Directory search to None, because dial keys are matched first and would transfer a caller mid-entry, and putting directory search in a separate auto attendant reached by a dial key.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- auto attendants
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Auto Attendant - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Business-hours call flow > Directory search
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-aa-directory-none. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-aa-directory-none
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-aa-directory-none,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-aa-directory-none},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-aa-directory-none},
note = {Source note teams-auto-attendant-call-queue-setup-aa-directory-none, checked 2026-09-24}
}