Source note · Passing call context with SIP UUI and custom headers
Genesys Cloud UUI is configured per external trunk under Admin > Telephony > Trunks > External Trunks > Protocol, with a UUI Passthrough toggle, header Type, Encoding Format and Protocol Discriminator fields.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- BYOC trunk UUI
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable the User to User Information settings — Genesys · tier 2 current vendor documentation · Dynamic UUI settings (User to User Information section)
Cite this note
APA
WarmTransfer. (2026, October 2). Passing call context with SIP UUI and custom headers: source note sip-uui-context-passing-genesys-trunk-uui-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-uui-context-passing-genesys-trunk-uui-settings
BibTeX
@misc{warmtransfer-claim-sip-uui-context-passing-genesys-trunk-uui-settings,
title = {Passing call context with SIP UUI and custom headers: source note sip-uui-context-passing-genesys-trunk-uui-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-uui-context-passing-genesys-trunk-uui-settings},
note = {Source note sip-uui-context-passing-genesys-trunk-uui-settings, checked 2026-10-02}
}