Source note · Passing call context with SIP UUI and custom headers
Genesys says UUI can persist to a PBX or SBC reached over a BYOC Cloud or BYOC Premises trunk with UUI enabled, but is unlikely to persist if the far end is reached through the PSTN.
Checked 2026-10-02
if your remote station is reached through the PSTN, it is unlikely the UUI data will persist
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- BYOC trunk UUI
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- User to User Information (UUI) overview — Genesys · tier 2 current vendor documentation · Overview body, paragraph on remote stations
Cite this note
APA
WarmTransfer. (2026, October 2). Passing call context with SIP UUI and custom headers: source note sip-uui-context-passing-genesys-pstn-uui-unlikely. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-uui-context-passing-genesys-pstn-uui-unlikely
BibTeX
@misc{warmtransfer-claim-sip-uui-context-passing-genesys-pstn-uui-unlikely,
title = {Passing call context with SIP UUI and custom headers: source note sip-uui-context-passing-genesys-pstn-uui-unlikely},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-uui-context-passing-genesys-pstn-uui-unlikely},
note = {Source note sip-uui-context-passing-genesys-pstn-uui-unlikely, checked 2026-10-02}
}