Source note · SIP trunk capacity and concurrent call planning
Webex Contact Center deployments that need more than 250 concurrent calls through a Local Gateway must use the certificate-based trunk type.
Checked 2026-09-24
For Webex Contact Center deployments requiring greater than 250 concurrent calls (IVR + Agent concurrent calls), you must select Certificate Based trunk type.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice channel / Local Gateway
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Section 'Configuration of Webex Local Gateway'
Cite this note
APA
WarmTransfer. (2026, September 24). SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-wxcc-over-250-cert. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-wxcc-over-250-cert
BibTeX
@misc{warmtransfer-claim-sip-trunk-capacity-planning-wxcc-over-250-cert,
title = {SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-wxcc-over-250-cert},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-wxcc-over-250-cert},
note = {Source note sip-trunk-capacity-planning-wxcc-over-250-cert, checked 2026-09-24}
}