Auto QM automatically evaluates up to 100 per cent of customer interactions against consistent performance criteria and its note carries no employment decision restriction.
inferred · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-governance
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inferred
- Checked
- 2026-09-05
Sources
- Contact Center: Webex Workforce Optimization Enhancements - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Auto QM description compared with the intended use section
Cite this note
APA
WarmTransfer. (2026, September 5). Employment decision safeguards on automated agent scoring: source note scoresafe-auto-qm-evaluates-all. WarmTransfer. https://warmtransfer.net/knowledge/claims/scoresafe-auto-qm-evaluates-all
BibTeX
@misc{warmtransfer-claim-scoresafe-auto-qm-evaluates-all,
title = {Employment decision safeguards on automated agent scoring: source note scoresafe-auto-qm-evaluates-all},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/scoresafe-auto-qm-evaluates-all},
note = {Source note scoresafe-auto-qm-evaluates-all, checked 2026-09-05}
}