The Auto CSAT technical note states that the model's output should not be used in isolation for measuring agent performance penalizing or compensating agents or informing decisions on an agent's employment and right to work.
Checked 2026-09-05
should not be used in isolation for the purpose of measuring agent performance, penalizing or compensating agents, or informing decisions on an agent's employment and right to work
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-governance
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Auto CSAT - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Intended and unintended use cases
Cite this note
APA
WarmTransfer. (2026, September 5). Employment decision safeguards on automated agent scoring: source note scoresafe-auto-csat-employment-clause. WarmTransfer. https://warmtransfer.net/knowledge/claims/scoresafe-auto-csat-employment-clause
BibTeX
@misc{warmtransfer-claim-scoresafe-auto-csat-employment-clause,
title = {Employment decision safeguards on automated agent scoring: source note scoresafe-auto-csat-employment-clause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/scoresafe-auto-csat-employment-clause},
note = {Source note scoresafe-auto-csat-employment-clause, checked 2026-09-05}
}