Source note · RTP and RTCP quality metrics
Webex Calling troubleshooting grades a media relay point hop as good when packet loss is under 2.5%, latency or RTT under 200 ms and jitter under 75 ms.
Checked 2026-09-24
Packet loss less than 2.5%. Latency or RTT less than 200 ms. Jitter less than 75 ms.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Media quality thresholds for media relay points (hops)
Cite this note
APA
WarmTransfer. (2026, September 24). RTP and RTCP quality metrics: source note rtp-rtcp-quality-wxc-hop-thresholds. WarmTransfer. https://warmtransfer.net/knowledge/claims/rtp-rtcp-quality-wxc-hop-thresholds
BibTeX
@misc{warmtransfer-claim-rtp-rtcp-quality-wxc-hop-thresholds,
title = {RTP and RTCP quality metrics: source note rtp-rtcp-quality-wxc-hop-thresholds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/rtp-rtcp-quality-wxc-hop-thresholds},
note = {Source note rtp-rtcp-quality-wxc-hop-thresholds, checked 2026-09-24}
}