Source note · RTP and RTCP quality metrics
Webex Calling troubleshooting in Control Hub grades an endpoint as good when packet loss is under 5%, latency or RTT under 400 ms and jitter under 150 ms.
Checked 2026-09-24
Packet loss less than 5%. Latency or Round Trip Time (RTT) less than 400 ms. Jitter less than 150 ms.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Media quality thresholds for endpoints
Cite this note
APA
WarmTransfer. (2026, September 24). RTP and RTCP quality metrics: source note rtp-rtcp-quality-wxc-endpoint-thresholds. WarmTransfer. https://warmtransfer.net/knowledge/claims/rtp-rtcp-quality-wxc-endpoint-thresholds
BibTeX
@misc{warmtransfer-claim-rtp-rtcp-quality-wxc-endpoint-thresholds,
title = {RTP and RTCP quality metrics: source note rtp-rtcp-quality-wxc-endpoint-thresholds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/rtp-rtcp-quality-wxc-endpoint-thresholds},
note = {Source note rtp-rtcp-quality-wxc-endpoint-thresholds, checked 2026-09-24}
}