Source note · Setting up inbound queues in RingCentral RingCX
A RingCX inbound queue is a holding area where incoming calls wait for an agent; queues are organised within queue groups and carry settings such as business hours, service level, agent assignments and queue priority.
Checked 2026-09-30
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- inbound-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Intro to inbound call routing — RingCentral · tier 2 current vendor documentation · section on inbound queues
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-queue-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-queue-definition
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-queue-definition,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-queue-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-queue-definition},
note = {Source note ringcx-inbound-setup-queue-definition, checked 2026-09-30}
}