Source note · Setting up inbound queues in RingCentral RingCX
For skill-based routing, a group skill must be added to a queue event of type Route to Agent on a queue in the same queue group: edit the queue event and, under Skilled Agent Routing, drag the skill from Available Skills into Skills In Use, then click Ok and Save.
Checked 2026-09-30
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Creating and managing inbound queue group skills — RingCentral · tier 2 current vendor documentation · Adding group skills to queue events
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-group-skill-queue-event. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-group-skill-queue-event
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-group-skill-queue-event,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-group-skill-queue-event},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-group-skill-queue-event},
note = {Source note ringcx-inbound-setup-group-skill-queue-event, checked 2026-09-30}
}