Source note · Setting up inbound queues in RingCentral RingCX
A group skill is given to an agent under Users > Agents > the agent > Skill Profiles by clicking Add Profile, naming it, and selecting the queue group under Voice Group Skills; the agent must already be assigned to the corresponding inbound queue for the skill to appear.
Checked 2026-09-30
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Creating and managing inbound queue group skills — RingCentral · tier 2 current vendor documentation · Assigning group skills to agents
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-group-skill-agent-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-group-skill-agent-profile
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-group-skill-agent-profile,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-group-skill-agent-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-group-skill-agent-profile},
note = {Source note ringcx-inbound-setup-group-skill-agent-profile, checked 2026-09-30}
}