Source note · Setting up inbound queues in RingCentral RingCX
By default RingCX distributes a queue's calls to the next available agent assigned to the queue; skills and routing priorities refine that behaviour.
Checked 2026-09-30
to the next available agent assigned to the queue
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- inbound-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Intro to inbound call routing — RingCentral · tier 2 current vendor documentation · agent selection paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-default-distribution. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-default-distribution
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-default-distribution,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-default-distribution},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-default-distribution},
note = {Source note ringcx-inbound-setup-default-distribution, checked 2026-09-30}
}