New Direct Routing users are enabled by turning on the MS Teams Connection toggle for the user in the Admin Portal User List; the migration tool is only for moving from Cloud PBX 1.0.

Checked 2026-09-25

Vendor
RingCentral
Product
RingEX Direct Routing for Microsoft Teams
Subsystem
user enablement
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Using RingCentral calling with Microsoft Teams: source note ringcentral-with-teams-dr-user-toggle. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-with-teams-dr-user-toggle

BibTeX

@misc{warmtransfer-claim-ringcentral-with-teams-dr-user-toggle,
  title  = {Using RingCentral calling with Microsoft Teams: source note ringcentral-with-teams-dr-user-toggle},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/ringcentral-with-teams-dr-user-toggle},
  note   = {Source note ringcentral-with-teams-dr-user-toggle, checked 2026-09-25}
}

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