Source note · Using RingCentral calling with Microsoft Teams
For RingCentral call queues serving Direct Routing users, RingCentral says to set the queue's phone number type to Voice only, or calls can go to voicemail instead of the queue.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingEX Direct Routing for Microsoft Teams
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- RingCentral for Microsoft Teams Direct Routing FAQs and troubleshooting — RingCentral · tier 2 current vendor documentation · FAQ on call queue phone number type
Cite this note
APA
WarmTransfer. (2026, September 25). Using RingCentral calling with Microsoft Teams: source note ringcentral-with-teams-dr-queue-voice-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-with-teams-dr-queue-voice-only
BibTeX
@misc{warmtransfer-claim-ringcentral-with-teams-dr-queue-voice-only,
title = {Using RingCentral calling with Microsoft Teams: source note ringcentral-with-teams-dr-queue-voice-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-with-teams-dr-queue-voice-only},
note = {Source note ringcentral-with-teams-dr-queue-voice-only, checked 2026-09-25}
}