Source note · Migrating to and from RingCentral
When a Direct Routing user is offline in Teams, Teams sends the call to voicemail and tells RingCentral it was answered, so RingCentral call-queue routing does not work as intended.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingCentral for Microsoft Teams Direct Routing
- Subsystem
- coexistence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- RingCentral for Microsoft Teams Direct Routing FAQs and troubleshooting — RingCentral · tier 2 current vendor documentation · Direct Routing FAQs, call queue troubleshooting
Cite this note
APA
WarmTransfer. (2026, September 25). Migrating to and from RingCentral: source note ringcentral-migration-teams-dr-offline-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-migration-teams-dr-offline-queue
BibTeX
@misc{warmtransfer-claim-ringcentral-migration-teams-dr-offline-queue,
title = {Migrating to and from RingCentral: source note ringcentral-migration-teams-dr-offline-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-migration-teams-dr-offline-queue},
note = {Source note ringcentral-migration-teams-dr-offline-queue, checked 2026-09-25}
}