Source note · RingCentral call queues and IVR
RingCX agents are backed by RingEX users of two types: a free virtual extension for typical agents and a paid digital line that adds external device connectivity.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingCX with RingEX
- Subsystem
- user management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Intro to RingEX for RingCX customers — RingCentral · tier 2 current vendor documentation · User management section
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-user-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-user-types
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-ringcx-user-types,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-user-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-user-types},
note = {Source note ringcentral-call-queues-ringcx-user-types, checked 2026-09-25}
}