Source note · RingCentral call queues and IVR
When a RingCX agent becomes available, calls are taken first from priority queue groups, then by the agent's rank per queue, then by queue priority (priority 1 beats priority 6), then by longest wait time.
Checked 2026-09-25
A queue with priority 1 will receive priority over a queue with a priority of 6.
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- ACD routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Understanding call routing and queue priority in RingCX — RingCentral · tier 2 current vendor documentation · queue selection section
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-queue-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-queue-priority
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-ringcx-queue-priority,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-queue-priority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-queue-priority},
note = {Source note ringcentral-call-queues-ringcx-queue-priority, checked 2026-09-25}
}