Source note · RingCentral call queues and IVR
Within a RingCX queue, the agent is chosen by agent rank first, then by required skills, then by longest idle time.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- ACD routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Understanding call routing and queue priority in RingCX — RingCentral · tier 2 current vendor documentation · agent selection section
Cite this note
APA
WarmTransfer. (2026, September 25). RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-agent-selection. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-agent-selection
BibTeX
@misc{warmtransfer-claim-ringcentral-call-queues-ringcx-agent-selection,
title = {RingCentral call queues and IVR: source note ringcentral-call-queues-ringcx-agent-selection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-call-queues-ringcx-agent-selection},
note = {Source note ringcentral-call-queues-ringcx-agent-selection, checked 2026-09-25}
}