Source note · Flow level override of contact centre recording policy
When consent is not configured in the flow, a Yes at any one of the tenant, queue or recording schedule levels records the call.
Checked 2026-09-05
If the user consent is not configured in the flow, but a configuration is set to Yes at any one of the other levels such as tenant or queue or recording schedule, then the call is recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, scenario list, item 3
Cite this note
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: source note recpol-unconfigured-any-yes-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-unconfigured-any-yes-records
BibTeX
@misc{warmtransfer-claim-recpol-unconfigured-any-yes-records,
title = {Flow level override of contact centre recording policy: source note recpol-unconfigured-any-yes-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-unconfigured-any-yes-records},
note = {Source note recpol-unconfigured-any-yes-records, checked 2026-09-05}
}