Claim record · Flow level override of contact centre recording policy
The flow-level precedence covers only the decision whether to record; Continue On Transfer, Pause Resume Enabled and Pause Duration continue to follow the tenant, queue and recording schedule hierarchy.
fact · verified 2026-09-05
In addition, other recording configurations such as Continue On Transfer, Pause Resume Enabled and Pause Duration and so on, are still applied based on the existing hierarchy such as tenant, queue, or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, paragraph after the scenario list
Cite this claim
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: claim recpol-override-scoped-to-yes-no-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-override-scoped-to-yes-no-only
BibTeX
@misc{warmtransfer-claim-recpol-override-scoped-to-yes-no-only,
title = {Flow level override of contact centre recording policy: claim recpol-override-scoped-to-yes-no-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-override-scoped-to-yes-no-only},
note = {Claim recpol-override-scoped-to-yes-no-only, verified 2026-09-05}
}