Claim record · Flow level override of contact centre recording policy
Setting the flow's consent configuration to Yes records the call regardless of the configuration set at tenant, queue or recording schedule level.
fact · verified 2026-09-05
If the user consent configuration is set to Yes in the flow, then the call is recorded, regardless of the recording configuration set at the tenant or queue or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, scenario list, item 1
Cite this claim
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: claim recpol-flow-yes-forces-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-flow-yes-forces-recording
BibTeX
@misc{warmtransfer-claim-recpol-flow-yes-forces-recording,
title = {Flow level override of contact centre recording policy: claim recpol-flow-yes-forces-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-flow-yes-forces-recording},
note = {Claim recpol-flow-yes-forces-recording, verified 2026-09-05}
}