Source note · Flow level override of contact centre recording policy
Setting the flow's consent configuration to Yes records the call regardless of the configuration set at tenant, queue or recording schedule level.
Checked 2026-09-05
If the user consent configuration is set to Yes in the flow, then the call is recorded, regardless of the recording configuration set at the tenant or queue or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, scenario list, item 1
Cite this note
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: source note recpol-flow-yes-forces-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-flow-yes-forces-recording
BibTeX
@misc{warmtransfer-claim-recpol-flow-yes-forces-recording,
title = {Flow level override of contact centre recording policy: source note recpol-flow-yes-forces-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-flow-yes-forces-recording},
note = {Source note recpol-flow-yes-forces-recording, checked 2026-09-05}
}