Source note · Flow level override of contact centre recording policy
Setting the flow's consent configuration to No means the call is not recorded regardless of the configuration set at tenant, queue or recording schedule level.
Checked 2026-09-05
If the user does not consent and the configuration is set to No in the flow, then the call is not recorded, regardless of the recording configuration set at the tenant or queue or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, scenario list, item 2
Cite this note
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: source note recpol-flow-no-suppresses-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-flow-no-suppresses-recording
BibTeX
@misc{warmtransfer-claim-recpol-flow-no-suppresses-recording,
title = {Flow level override of contact centre recording policy: source note recpol-flow-no-suppresses-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-flow-no-suppresses-recording},
note = {Source note recpol-flow-no-suppresses-recording, checked 2026-09-05}
}