Claim record · Flow level override of contact centre recording policy
Setting the flow's consent configuration to No means the call is not recorded regardless of the configuration set at tenant, queue or recording schedule level.
fact · verified 2026-09-05
If the user does not consent and the configuration is set to No in the flow, then the call is not recorded, regardless of the recording configuration set at the tenant or queue or recording schedule level.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, scenario list, item 2
Cite this claim
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: claim recpol-flow-no-suppresses-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-flow-no-suppresses-recording
BibTeX
@misc{warmtransfer-claim-recpol-flow-no-suppresses-recording,
title = {Flow level override of contact centre recording policy: claim recpol-flow-no-suppresses-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-flow-no-suppresses-recording},
note = {Claim recpol-flow-no-suppresses-recording, verified 2026-09-05}
}