Source note · Flow level override of contact centre recording policy
Whether a recording consent decision is ever reportable is a flow-design choice: Cisco directs authors to use a global variable to generate a consent report and a local variable when they do not want to capture it.
Checked 2026-09-05
When a customer wants to capture the consent for recording, then use global variables to generate a consent report. When a customer does not want to capture the consent for recording, use local variables.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control, second paragraph
Cite this note
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: source note recpol-consent-report-is-an-author-choice. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-consent-report-is-an-author-choice
BibTeX
@misc{warmtransfer-claim-recpol-consent-report-is-an-author-choice,
title = {Flow level override of contact centre recording policy: source note recpol-consent-report-is-an-author-choice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-consent-report-is-an-author-choice},
note = {Source note recpol-consent-report-is-an-author-choice, checked 2026-09-05}
}