Claim record · Flow level override of contact centre recording policy
The Recording Control activity's own documentation never uses the word override; it says priority is given to the user consent setting in the flow.
field-pattern · verified 2026-09-05
Priority is given to user consent setting in the flow compared to tenant level or queue level or recording schedule level configuration settings.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Recording Control activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- field-pattern
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Recording Control section, note after the configuration steps
Cite this claim
APA
WarmTransfer. (2026, September 5). Flow level override of contact centre recording policy: claim recpol-activity-says-priority-not-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/recpol-activity-says-priority-not-override
BibTeX
@misc{warmtransfer-claim-recpol-activity-says-priority-not-override,
title = {Flow level override of contact centre recording policy: claim recpol-activity-says-priority-not-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/recpol-activity-says-priority-not-override},
note = {Claim recpol-activity-says-priority-not-override, verified 2026-09-05}
}