Source note · Real-time translation in contact centers
A Webex Contact Center agents' what's-new entry dated 18 June 2026 says AI Assistant language support expanded to 15 languages in General Availability and 13 in Controlled Availability for Real-time Transcripts, Summaries, Real-time Assist, Auto CSAT and Wellness Breaks; none of those features is translation.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-06-18
- Checked
- 2026-09-30
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · entry dated June 18, 2026, 'Expanded Global Language Support for AI Assistants'
Cite this note
APA
WarmTransfer. (2026, September 30). Real-time translation in contact centers: source note real-time-translation-contact-center-wx-cc-ai-langs. WarmTransfer. https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-wx-cc-ai-langs
BibTeX
@misc{warmtransfer-claim-real-time-translation-contact-center-wx-cc-ai-langs,
title = {Real-time translation in contact centers: source note real-time-translation-contact-center-wx-cc-ai-langs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-wx-cc-ai-langs},
note = {Source note real-time-translation-contact-center-wx-cc-ai-langs, checked 2026-09-30}
}