Source note · Real-time translation in contact centers
In the aws-samples voice-to-voice translation project, both agent and customer audio are transcribed locally from the agent's browser over two websocket connections to Amazon Transcribe, so the README says agent PC performance and network bandwidth need to be checked.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- voice translation sample
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- repository default branch as of 2026-09-30
- Checked
- 2026-09-30
Sources
- aws-samples/connect-v2v-translation-with-cx-options — Amazon Web Services (aws-samples) · tier 3 vendor-maintained repositories · README, 'Key limitations'
Cite this note
APA
WarmTransfer. (2026, September 30). Real-time translation in contact centers: source note real-time-translation-contact-center-aws-v2v-browser. WarmTransfer. https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-aws-v2v-browser
BibTeX
@misc{warmtransfer-claim-real-time-translation-contact-center-aws-v2v-browser,
title = {Real-time translation in contact centers: source note real-time-translation-contact-center-aws-v2v-browser},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-aws-v2v-browser},
note = {Source note real-time-translation-contact-center-aws-v2v-browser, checked 2026-09-30}
}