Source note · Real-time translation in contact centers
A copy of each chat message is sent to the custom processor Lambda, and if a valid response is received within the timeout, the content of that response becomes the new canonical form of the message.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- chat message processing
- Deployment
- multi-tenant
- Region
- global except aws govcloud (us-west)
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable in-flight sensitive data redaction and message processing — Amazon Web Services · tier 2 current vendor documentation · section 'Processing options', 'Custom message processors (through Lambda)'
Cite this note
APA
WarmTransfer. (2026, September 30). Real-time translation in contact centers: source note real-time-translation-contact-center-aws-canonical. WarmTransfer. https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-aws-canonical
BibTeX
@misc{warmtransfer-claim-real-time-translation-contact-center-aws-canonical,
title = {Real-time translation in contact centers: source note real-time-translation-contact-center-aws-canonical},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-aws-canonical},
note = {Source note real-time-translation-contact-center-aws-canonical, checked 2026-09-30}
}