Source note · Real-time translation in contact centers
A custom message processor in Amazon Connect is activated either with the 'Set recording, analytics and processing behavior' flow block, using the action 'Set message processor' with channel 'Chat', or by calling the StartContactMediaProcessing API.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- global except aws govcloud (us-west)
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable in-flight sensitive data redaction and message processing — Amazon Web Services · tier 2 current vendor documentation · section 'Step 3: Activate your Lambda function', Option 1 and Option 2
Cite this note
APA
WarmTransfer. (2026, September 30). Real-time translation in contact centers: source note real-time-translation-contact-center-aws-activate. WarmTransfer. https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-aws-activate
BibTeX
@misc{warmtransfer-claim-real-time-translation-contact-center-aws-activate,
title = {Real-time translation in contact centers: source note real-time-translation-contact-center-aws-activate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-aws-activate},
note = {Source note real-time-translation-contact-center-aws-activate, checked 2026-09-30}
}