Source note · AI predictive and affinity routing in contact centers
Webex Contact Center allows at most 100 queues per organisation to use AI routing, at most 100 queues in evaluation mode at once, and 50 queue IDs per optimisation check request.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up personalized AI routing — Cisco Webex · tier 2 current vendor documentation · Limits and considerations
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-webex-ai-routing-queue-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-webex-ai-routing-queue-limits
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-webex-ai-routing-queue-limits,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-webex-ai-routing-queue-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-webex-ai-routing-queue-limits},
note = {Source note predictive-routing-ai-webex-ai-routing-queue-limits, checked 2026-10-02}
}