Source note · AI predictive and affinity routing in contact centers
When evaluation mode starts, Webex Contact Center trains the AI routing model on up to 90 days of historical interaction data for the selected business outcome.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up personalized AI routing — Cisco Webex · tier 2 current vendor documentation · Evaluate AI routing
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-webex-ai-routing-90-day. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-webex-ai-routing-90-day
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-webex-ai-routing-90-day,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-webex-ai-routing-90-day},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-webex-ai-routing-90-day},
note = {Source note predictive-routing-ai-webex-ai-routing-90-day, checked 2026-10-02}
}