Source note · AI predictive and affinity routing in contact centers
Webex Contact Center AI routing reports for evaluation mode and AI routing mode include only interactions longer than 30 seconds.
Checked 2026-10-02
AI routing reports for evaluation mode and AI routing mode include only interactions that are longer than 30 seconds.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI routing reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up personalized AI routing — Cisco Webex · tier 2 current vendor documentation · Limits and considerations
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-webex-ai-routing-30s-excl. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-webex-ai-routing-30s-excl
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-webex-ai-routing-30s-excl,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-webex-ai-routing-30s-excl},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-webex-ai-routing-30s-excl},
note = {Source note predictive-routing-ai-webex-ai-routing-30s-excl, checked 2026-10-02}
}