Source note · AI predictive and affinity routing in contact centers
EU AI Act Annex III point 4(b) lists as high-risk AI systems intended to allocate tasks based on individual behaviour or personal traits or characteristics, or to monitor and evaluate the performance and behaviour of persons in work-related relationships.
Checked 2026-10-02
to allocate tasks based on individual behaviour or personal traits or characteristics or to monitor and evaluate the performance and behaviour of persons in such relationships
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- EU AI Act Annex III
- Deployment
- multi-tenant
- Region
- eu
- Release range
- Regulation (EU) 2024/1689 as published
- Checked
- 2026-10-02
Sources
- Regulation (EU) 2024/1689 of the European Parliament and of the Council laying down harmonised rules on artificial intelligence (Artificial Intelligence Act) — Publications Office of the European Union (EUR-Lex) · tier 1 standards and regulators · Annex III, point 4(b)
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-eu-ai-act-task-allocation. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-eu-ai-act-task-allocation
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-eu-ai-act-task-allocation,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-eu-ai-act-task-allocation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-eu-ai-act-task-allocation},
note = {Source note predictive-routing-ai-eu-ai-act-task-allocation, checked 2026-10-02}
}