Source note · AI predictive and affinity routing in contact centers
Amazon Connect routing criteria are a sequence of routing steps, each a set of requirements built from predefined attribute, value, comparison operator and proficiency level, which an agent must meet to be joined to the contact.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing criteria
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Set routing criteria — Amazon Web Services · tier 2 current vendor documentation · Description and How routing criteria works sections
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-connect-criteria-rule-based. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-connect-criteria-rule-based
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-connect-criteria-rule-based,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-connect-criteria-rule-based},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-connect-criteria-rule-based},
note = {Source note predictive-routing-ai-connect-criteria-rule-based, checked 2026-10-02}
}