Source note · AI predictive and affinity routing in contact centers
The US9300802B1 behavioral pairing method orders contacts and agents, for example as percentiles, and selects pairs by comparing differences in ordering between candidate contact-agent pairs.
Checked 2026-10-02
- Vendor
- Afiniti
- Product
- not restricted
- Subsystem
- behavioral pairing
- Deployment
- overlay
- Region
- us
- Release range
- patent granted 2016-03-29
- Checked
- 2026-10-02
Sources
- US9300802B1 - Techniques for behavioral pairing in a contact center system — Google Patents (USPTO grant data) · tier 3 vendor-maintained repositories · abstract
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-patent-ordering. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-patent-ordering
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-bp-patent-ordering,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-patent-ordering},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-patent-ordering},
note = {Source note predictive-routing-ai-bp-patent-ordering, checked 2026-10-02}
}