Source note · AI predictive and affinity routing in contact centers
The benchmarking patent corrects combined on/off results for the Yule-Simpson effect, because unequal contact distributions across periods can reverse an aggregated comparison.
Checked 2026-10-02
- Vendor
- Afiniti
- Product
- not restricted
- Subsystem
- benchmarking
- Deployment
- overlay
- Region
- us
- Release range
- patent granted 2020-11-03
- Checked
- 2026-10-02
Sources
- US10827073B2 - Techniques for benchmarking pairing strategies in a contact center system — Google Patents (USPTO grant data) · tier 3 vendor-maintained repositories · detailed description, Yule-Simpson worked example
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-benchmark-yule-simpson. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-benchmark-yule-simpson
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-bp-benchmark-yule-simpson,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-benchmark-yule-simpson},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-benchmark-yule-simpson},
note = {Source note predictive-routing-ai-bp-benchmark-yule-simpson, checked 2026-10-02}
}