Source note · AI predictive and affinity routing in contact centers
The benchmarking patent gives both 50/50 and unequal 80/20 behavioral-pairing-to-FIFO allocations as examples of on/off cycling.
Checked 2026-10-02
- Vendor
- Afiniti
- Product
- not restricted
- Subsystem
- benchmarking
- Deployment
- overlay
- Region
- us
- Release range
- patent granted 2020-11-03
- Checked
- 2026-10-02
Sources
- US10827073B2 - Techniques for benchmarking pairing strategies in a contact center system — Google Patents (USPTO grant data) · tier 3 vendor-maintained repositories · detailed description, cycle allocation examples
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-benchmark-splits. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-benchmark-splits
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-bp-benchmark-splits,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-benchmark-splits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-benchmark-splits},
note = {Source note predictive-routing-ai-bp-benchmark-splits, checked 2026-10-02}
}