Source note · AI predictive and affinity routing in contact centers
Afiniti's benchmarking patent describes cycling among pairing strategies such as FIFO and behavioral pairing, alternating more often than once per day or even once per hour.
Checked 2026-10-02
- Vendor
- Afiniti
- Product
- not restricted
- Subsystem
- benchmarking
- Deployment
- overlay
- Region
- us
- Release range
- patent granted 2020-11-03
- Checked
- 2026-10-02
Sources
- US10827073B2 - Techniques for benchmarking pairing strategies in a contact center system — Google Patents (USPTO grant data) · tier 3 vendor-maintained repositories · detailed description, benchmarking module 140
Cite this note
APA
WarmTransfer. (2026, October 2). AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-benchmark-cycling. WarmTransfer. https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-benchmark-cycling
BibTeX
@misc{warmtransfer-claim-predictive-routing-ai-bp-benchmark-cycling,
title = {AI predictive and affinity routing in contact centers: source note predictive-routing-ai-bp-benchmark-cycling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/predictive-routing-ai-bp-benchmark-cycling},
note = {Source note predictive-routing-ai-bp-benchmark-cycling, checked 2026-10-02}
}