Zoom states that service must remain active with the current provider throughout the porting process and should be cancelled only after confirmation that the transfer is complete.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- cutover-planning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Best practices when porting numbers — Zoom · tier 2 current vendor documentation · Best practices article, service-active guidance
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting calls that fail to ported numbers after cutover: source note post-port-routing-troubleshooting-zoom-keep-service-active. WarmTransfer. https://warmtransfer.net/knowledge/claims/post-port-routing-troubleshooting-zoom-keep-service-active
BibTeX
@misc{warmtransfer-claim-post-port-routing-troubleshooting-zoom-keep-service-active,
title = {Troubleshooting calls that fail to ported numbers after cutover: source note post-port-routing-troubleshooting-zoom-keep-service-active},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/post-port-routing-troubleshooting-zoom-keep-service-active},
note = {Source note post-port-routing-troubleshooting-zoom-keep-service-active, checked 2026-10-02}
}