Direct Routing requires users to be in Teams Only mode for incoming calls to land in the Teams client.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams Direct Routing
- Subsystem
- inbound-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Assign Teams Only mode to users to ensure calls land in Microsoft Teams
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting calls that fail to ported numbers after cutover: source note post-port-routing-troubleshooting-teams-dr-teams-only-mode. WarmTransfer. https://warmtransfer.net/knowledge/claims/post-port-routing-troubleshooting-teams-dr-teams-only-mode
BibTeX
@misc{warmtransfer-claim-post-port-routing-troubleshooting-teams-dr-teams-only-mode,
title = {Troubleshooting calls that fail to ported numbers after cutover: source note post-port-routing-troubleshooting-teams-dr-teams-only-mode},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/post-port-routing-troubleshooting-teams-dr-teams-only-mode},
note = {Source note post-port-routing-troubleshooting-teams-dr-teams-only-mode, checked 2026-10-02}
}