Genesys describes port activation as the gaining carrier notifying the NPAC to activate the port, which is then broadcast to the industry network; for toll-free numbers the carrier instead updates the toll-free routing configuration.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud Voice
- Subsystem
- npac-activation
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Port numbers in US and Canada overview — Genesys · tier 2 current vendor documentation · Port activation section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting calls that fail to ported numbers after cutover: source note post-port-routing-troubleshooting-genesys-npac-broadcast. WarmTransfer. https://warmtransfer.net/knowledge/claims/post-port-routing-troubleshooting-genesys-npac-broadcast
BibTeX
@misc{warmtransfer-claim-post-port-routing-troubleshooting-genesys-npac-broadcast,
title = {Troubleshooting calls that fail to ported numbers after cutover: source note post-port-routing-troubleshooting-genesys-npac-broadcast},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/post-port-routing-troubleshooting-genesys-npac-broadcast},
note = {Source note post-port-routing-troubleshooting-genesys-npac-broadcast, checked 2026-10-02}
}