Source note · Poly phones on Teams and Webex and Zoom
SIP devices can be Teams call queue agents through SIP Gateway, but SIP Gateway does not publish presence for them, so presence-based routing is not supported.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams SIP Gateway
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Plan SIP Gateway — Microsoft · tier 2 current vendor documentation · Benefits of SIP Gateway, Call Queues and voice apps support bullet
Cite this note
APA
WarmTransfer. (2026, September 25). Poly phones on Teams and Webex and Zoom: source note poly-phones-uc-sipgw-no-presence-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/poly-phones-uc-sipgw-no-presence-routing
BibTeX
@misc{warmtransfer-claim-poly-phones-uc-sipgw-no-presence-routing,
title = {Poly phones on Teams and Webex and Zoom: source note poly-phones-uc-sipgw-no-presence-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/poly-phones-uc-sipgw-no-presence-routing},
note = {Source note poly-phones-uc-sipgw-no-presence-routing, checked 2026-09-25}
}