Source note · PCI DSS for contact centers
Under PCI DSS Requirements 12.9.1 and 12.9.2, a TPSP documents which PCI DSS requirements it is responsible for and which are the customer's, typically as a responsibility matrix.
Checked 2026-09-30
- Vendor
- PCI SSC
- Product
- PCI DSS
- Subsystem
- third-party service providers
- Deployment
- any
- Region
- not restricted
- Release range
- PCI DSS v4.x
- Checked
- 2026-09-30
Sources
- FAQ 1576: What evidence is a TPSP expected to provide to customers to demonstrate PCI DSS compliance? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1576, responsibility matrix paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-tpsp-responsibility-matrix. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-tpsp-responsibility-matrix
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-tpsp-responsibility-matrix,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-tpsp-responsibility-matrix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-tpsp-responsibility-matrix},
note = {Source note pci-dss-contact-center-tpsp-responsibility-matrix, checked 2026-09-30}
}