Source note · PCI DSS for contact centers
PCI SSC says entities should assess the extra risk of processing account data at unsecured home locations and add controls to match, and that its remote-working guidance does not replace PCI DSS requirements.
Checked 2026-09-30
- Vendor
- PCI SSC
- Product
- PCI DSS
- Subsystem
- agent environment
- Deployment
- any
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Protecting Payments While Working Remotely — PCI Security Standards Council · tier 1 standards and regulators · 'Important note' and people controls
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-remote-agent-home-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-remote-agent-home-risk
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-remote-agent-home-risk,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-remote-agent-home-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-remote-agent-home-risk},
note = {Source note pci-dss-contact-center-remote-agent-home-risk, checked 2026-09-30}
}