Source note · PCI DSS for contact centers
Compensating controls for SAD retained in call recordings are validated during the annual PCI DSS assessment and shared with acquirers or payment brands as needed.
Checked 2026-09-30
- Vendor
- PCI SSC
- Product
- PCI DSS
- Subsystem
- call recording
- Deployment
- any
- Region
- not restricted
- Release range
- PCI DSS v4.x as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ 1210: Are audio/voice recordings permitted to contain sensitive authentication data? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1210, paragraph after the compensating-control list
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-recording-sad-annual-validation. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-recording-sad-annual-validation
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-recording-sad-annual-validation,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-recording-sad-annual-validation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-recording-sad-annual-validation},
note = {Source note pci-dss-contact-center-recording-sad-annual-validation, checked 2026-09-30}
}