Source note · PCI DSS for contact centers
A CCaaS vendor's PCI DSS attestation does not by itself make the customer's contact center compliant; the customer keeps the requirements that the vendor's responsibility matrix assigns to it, including how recording, pause and screen capture are configured.
inferred · Checked 2026-09-30
- Vendor
- multi-vendor
- Product
- CCaaS
- Subsystem
- shared responsibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- FAQ 1576: What evidence is a TPSP expected to provide to customers to demonstrate PCI DSS compliance? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1576 responsibility matrix paragraph, read with the aws-connect-screen-recording-faq PCI answer and twilio-docs-voice-pci-workflows responsibility paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-inf-vendor-not-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-inf-vendor-not-transfer
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-inf-vendor-not-transfer,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-inf-vendor-not-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-inf-vendor-not-transfer},
note = {Source note pci-dss-contact-center-inf-vendor-not-transfer, checked 2026-09-30}
}