Source note · PCI DSS for contact centers
Agent-initiated recording pause (Webex Contact Center pause, Genesys Secure Pause) depends on the agent acting in time, so a missed pause leaves SAD in the recording and triggers the FAQ 1210 duty to delete it securely after authorization.
inferred · Checked 2026-09-30
- Vendor
- multi-vendor
- Product
- contact center recording
- Subsystem
- call recording
- Deployment
- any
- Region
- not restricted
- Release range
- as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- FAQ 1210: Are audio/voice recordings permitted to contain sensitive authentication data? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1210 answer paragraph 2, read with the cisco-help-3srgv1-wxcc-security call recordings section and the genesys-help-pci-dss-compliance Secure Pause section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-inf-manual-pause-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-inf-manual-pause-gap
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-inf-manual-pause-gap,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-inf-manual-pause-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-inf-manual-pause-gap},
note = {Source note pci-dss-contact-center-inf-manual-pause-gap, checked 2026-09-30}
}